AI AUTOMATION
AI-assisted customer onboarding
A structured onboarding workflow designed to collect context, coordinate tasks and keep human owners informed.
n8nAI servicesCRMEmail
SELECTED WORK / EIGHT STUDIES
Systems designed around real operational problems.
A deliberately focused portfolio spanning AI, CRM, knowledge, customer operations, digital delivery and business intelligence.
EVIDENCE STANDARD
Public summaries retain the documented business context while avoiding unsupported numerical claims. Downloadable studies identify source-reported outcomes that require permission and verification before wider publication.
CRM AUTOMATION
First-party lead capture and routing
A webhook-led workflow that accepts first-party enquiries and prepares them for consistent CRM handling.
WebhooksCRMValidationNotifications
AI AGENT
Social media operations agent
A controlled content-operations workflow connecting research, drafting, review and publishing signals.
n8nOpenAIGoogle SheetsNotifications
KNOWLEDGE AUTOMATION
YouTube knowledge and Slack agent
A searchable knowledge workflow that turns approved video transcripts into answers inside a team channel.
YouTubeEmbeddingsVector searchSlack
REVENUE OPERATIONS
AI-driven lead verification and enrichment
A workflow for validating first-party lead records and adding approved context before CRM use.
MakeApolloOpenAIGoogle Sheets
CONVERSATIONAL AI
Multilingual healthcare information assistant
A multilingual assistant concept designed to improve access to approved healthcare information with defined escalation.
Language modelsKnowledge baseTranslationHuman escalation
WEB + OPERATIONS
Connected digital operations transformation
A digital platform programme connecting customer experience, operational workflows and commerce systems.
WordPressWooCommerceAPIsAutomation
DATA + BI
Academic performance intelligence
A decision-support dashboard that makes student performance patterns easier to investigate and act upon.
Power BIData modellingDashboard designReporting